Troubleshoot Guide

To check whether SODE is correctly installed and running in your simulator, always follow these 3
steps:

1. Check if SODE Main module is running.

SODE adds an entry into the top menu bar of your simulator (Add-ons → SODE 1.X.X).

• If you only see a single option “Test DLL Connection!”, then SODE is still running fine. It only means that SODE has not found any add-on configuration files (xml or sdx). You need to install add-on airports that explicitly support SODE features such as dynamic jetways. The installer of those add-on airports will usually place the configuration files in the right location. Once SODE finds such properly placed files, then it will show you all options in the menu and you’ll be able to use SODE’s “Tab+S” window.
• If you don’t see the entry in “Add-Ons”, then SODE is not being launched by FSX/Prepar3D! Proceed to step 3 “Launch SODE Platform Manager utility” below.
  
• If both status fields in SODE PlatformManager are green but you still don’t see SODE in the “Add-Ons” menu, there is probable a deeper problem with SimConnect. You need to create a simconnect.log file for further analysis, see FAQ Section D for instructions. Please use the support forum to seek help.

2. Check link between SODE Main module and Jetway Control System

SODE has a built-in functionality to check this connection, found in the top menu bar of the
simulator (Test DLL Connection!):
A text prompt at the top should announce the following if the dll connection can be established:

Check the displayed version number. It should match with the one of the Main module.

• If the message is not displayed, then the dll is most probably not loaded. Check the dll.xml file if
  the entry for the SimObjectAnimationModule.dll is existing and confirm that it is not disabled in the
  xml. You can use the SODE Platform Manager to fix dll.xml entry errors, see next step.

3. Launch SODE Platform Manager utility

Note that the simulator must be shut down when performing actions with SODE PlatformManager!

The SODE Platform Manager will indicate if SODE is properly registered with the platform. That means all the necessary entries in the exe.xml, dll.xml, fsx.cfg or simconnect.cfg are correct.

• Check both registration and activation status fields are green
  • If SODE is not registered, then try to unregister and re-register SODE or click on the ‘Repair’ button
    if presented.
• Also check that the required SimConnect (FSX SP2) is installed (status will be displayed in the title bar of the SODE PlatformManager). You can also run a test using “Tools -> Check SimConnect Version”. In case of missing SimConnect, a message box will show instructions on how to install it manually.

• You should consult the SODE.log for any warning or error messages, use Tools -> Show Log. When posting your issue in the Support Forum, please attach your SODE.log with the post. The SODE.log can be found in C:\ProgramData\12bPilot\SODE\log.

• This topic was modified 7 years, 2 months ago by 12bPilot.
• This topic was modified 7 years, 2 months ago by 12bPilot.
• This topic was modified 5 years, 9 months ago by 12bPilot.
• This topic was modified 5 years, 9 months ago by 12bPilot.
• This topic was modified 5 years, 9 months ago by 12bPilot.
• This topic was modified 5 years, 9 months ago by 12bPilot.
• This topic was modified 5 years, 9 months ago by 12bPilot.
• This topic was modified 5 years, 9 months ago by 12bPilot.